Initially, when researching on process improvement, I
discovered how vague of a search that was, as I ended up with every subject
under the sun. Eventually I narrowed my search down to business process
improvement, data collection process improvement—healthcare, process
improvement, and quality improvement is where I landed. Ultimately, I was able
to identify specific steps and strategies to analyze when and where improvement
in processes and quality can be made. I can probably afford to narrow this down
a bit further, but because I want to be able to utilize these findings industry
wide and not limit it to a specific department; I am aiming towards researching
the matter as it pertains to managed care as a whole. Some of the documentation
reviewed has been useful in outlining the quality and process improvement
initiatives that need to take place among several smaller subsystems rather
than a process from beginning to end, as there are so many moving pieces involved.
The initial documentation found was sufficient enough to identify the direction
I want to research, but further research would prove beneficial to drill deeper
into specifics. I am hoping for the end result of being equipped with the
knowledge to identify tools, tactics, and the most efficient routes to
streamline a process with quality results within the various subsystems in a
managed care setting.
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